FAQ: Payments

Is there a cancellation fee?
If something happens and I can not continue my lessons, can I get a refund?
How do I make a deposit?
Is there a registration fee?
Does the school charge a service fee for credit card or bank transfer payments?
Do I have to pay for lessons and lodging before I come to Guatemala?
Do you accept credit cards at the school?
Should I bring cash, traveler’s checks, or a credit card?

Is there a cancellation fee?

You may cancel your reservation before scheduled arrival without penalty, with the exception of any possible bank transfer fees. Deposits for group classes and apartments can not be refunded if a refund is requested less than one week before arrival.

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If something happens and I can not continue my lessons, can I get a refund?

Unlike other schools, we offer a 50 % refund within the first week for any classes not taken, but only for illness or for a very reasonable situation. In most cases payments may be applied towards future study, within one year of the original reservation. Please see our General Terms and Conditions for more information.

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How do I make a deposit?

For deposits, we only accept credit card and bank transfer; we might make an exception to receive personal checks with the condition that if these are rejected due to lack of funds a fee of $50.00 will be charged to your bill. In the case of postponement due to illness, etc. we hold your deposit until a future date (i.e. you do not lose it, and can apply it to future study, or put it towards friends’ or family members’ fees).

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Is there a registration fee?

No, there is never a registration fee. For beginners’ group lessons and group semester programs, a small deposit is required as these programs depend on a certain number of attendees.

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Does the school charge a service fee for credit card or bank transfer payments?

Yes. In Guatemala, credit card transactions incur an extra fee, sometimes as much as 12 % and large payments sometimes run into difficulties. Our students may safely make a payment with their credit card at our school. Once a reservation is received requesting a credit card or bank transfer payment, we calculate the total and send an invoice.

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Do I have to pay for lessons and lodging before I come to Guatemala?

No, definitely not! There is neither a need to pay before you arrive, nor a registration fee. Please note, however, that credit card payments and wire (bank) transfers MUST be made one week prior to the start of lessons or lodging due to processing times and possible e-mail delays. See our General Terms and Conditions for further information regarding payment.

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Do you accept credit cards at the school?

Yes, we do accept credit cards at the school with a 12 % surcharge for tax reasons.

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Should I bring cash, traveler’s checks, or a credit card?

We suggest that students bring bank cards (whether personal or credit that have a 4 digit pin) and withdraw money from local bankomats (ATMs), or bring traveler’s checks in US dollar denominations. These are the safest ways, and some banks in Antigua do not charge commission for exchanging traveler’s checks. Although you should bring some cash with you, please avoid traveling with an excessive amount

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